FAQ - Frequently Asked Questions


What kind of picture should I upload?
We accept the following digital file formats: jpeg, tiff, png, and psd. If you have a paper photo you can get it scanned and converted to jpeg by most office supply stores like Office Max, Staples, or Kinko's.

Do you retouch photos?
Yes, we will do our best to make sure your photo insert looks its best, but it is still up to you to send us a good quality photo.

What forms of payment do you accept?
We accept through PayPal: Visa, Mastercard, Discover, and American Express.

How much is shipping?
Shipping is $5.00 for all U.S. orders
U.S. Priority takes approximately 3-4 days for arrival.

How long does it take until I receive my photo poster?
As soon as your order is placed and your photo is uploaded our image editors go to work creating your photo poster. You can expect to receive your poster in a few days after receiving your order.

Do you save my photos in case I want to order additional posters at a later date?
Yes, we save only the photo inserts for up to three months.

What is your Privacy Policy?
We will not share your email address or personal information with third parties. Likewise, all photos you send us will not be shared or posted without your consent. We strongly value the privacy of our customers, if not for you we would not be in business. Please refer to our Terms of Service for additional information.

What is your Guarantee and Return Policy?
We guarantee our personalized posters and frames to be free of manufacturing defects or errors. We inspect each poster carefully and review your instructions for quality and accuracy before we ship your photo poster to you. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange or refund.If you made an error in spelling or other grammatical error we will reprint your photo poster providing you send us back the original one. There is a $10.00 re-printing fee plus shipping charges for customer based errors. Please review all your personalized information carefully before you submit your order.

Can I get a digital copy of the poster I designed?
No, due to concerns over unauthorized copying and redistribution of our posters we are not providing digital copies at this time.

Do you offer other poster sizes?
No, to give you the best price possible we are only offering one poster size at this time.